Post-Crisis Response


Australia Wide

2 Days

Newcastle NSW Brisbane QLD


This update is a two-day program for current TCI certified trainers. The TCI Post-Crisis Response. (TCI-PCR) update provides materials to assist TCI certified trainers in designing and implementing the TCI Post-Crisis Multilevel Response Model (PCR).

Topics include: how to address the emotional needs staff may have when managing aggressive clients; how the supervisor, after crisis incidents reflecting, can support front line staff; and utilizing the Post-Crisis Multilevel Response Model (immediate debriefing, LSI, documentation, incident review with staff, and team review).

Program Objectives Participants will be able to:

  • Analyse the effect of a crisis on staff members and the organization
  • Demonstrate immediate debriefing strategies
  • Use the LSI process more effectively with the youth after crisis
  • Use documentation to assist in the post-crisis response
  • Demonstrate the incident review process with the staff member(s)
  • Demonstrate the incident review process with the team
  • Demonstrate the incident review process with the team, using the incident report and the individual crisis support plan (ICSP)
  • Develop an implementation plan for the post-crisis multilevel response system


TCI Recertification: The Residential Child Care Project has a recertification process for TCI trainers. Please note that all participants must pass the certification requirements during the TCI Trainer Update in order to continue to train TCI. Attendance alone does not qualify a participant to be recertified as a TCI trainer.


Prerequisites: Participants are also expected to have previously completed initial TCI Train the Trainer

Pre-Reading Material: Post Crisis Response reference guide will be provided prior to course. The expectation is for this to be read and understood in full prior to attendance. 

Material: participants who successfully complete the update receive a TCI Post-Crisis Response reference guide, an activity guide, a corresponding student workbook